Namibian Institute of Public Administration and Management (NIPAM) manager of strategy and organisational performance, Sankwasa Mubita, stated that NIPAM holds the responsibility of transforming service delivery in the public sector. Mubita made these remarks during the launch of NIPAM's Customer Service Charter earlier today. He noted that the Institute “ought to do things that add value to our society,” further stressing for staff members to uphold the Institute's values and use the commitment